Refund policy

Return & Refund Policy

Ausbs is committed to delivering reliable quality and a reassuring shopping experience for every customer. All our products are strictly inspected and manufactured in compliance with international quality standards. We advise all buyers to carefully check product sizes, colors and styles before placing an order. If you are unsatisfied with your purchase for any reason, our customer service team will provide professional after-sales support in accordance with the following official policy.

1. Order Cancellation & Processing Rules

Customers may apply for order cancellation within 24 hours after purchase if the order has not been arranged for shipment. Qualified cancellation requests will receive a full refund.
Once the order enters processing, packaging or shipment status, cancellation is no longer available.
All confirmed paid orders will be processed and shipped within 48 hours (2 business days). After dispatch, customers will receive a confirmation email with official tracking information.

2. Return Time Limit & Eligibility Conditions

Return Time Limit

All valid return applications must be submitted within 30 days from the date of receiving the goods.

Qualified Return Conditions

  • The returned items must be brand new, unused, unwashed, with original tags and complete original packaging intact.
  • Customers need to provide valid proof of purchase, including order number or order receipt.
  • For damaged, defective or faulty products, clear problem descriptions and real product photos are required for verification.

Non-Returnable Items

  • Underwear panties, customized and personalized products
  • Clearance sale items, orders paid via gift cards or store credit
  • Products with obvious use traces, including stains, peculiar smells, extrusion deformation and damaged original packaging

3. Refund Rules, Methods & Time Limit

Full Refund (No Return Required)

If the product has genuine quality problems such as open seams, loose threads, damaged fasteners and loose elastic bands, customers can apply for a full refund without returning the goods after providing valid proof.

Personal Reason Refund & Return

For non-quality issues such as wrong size, style mismatch or personal preference change, we provide two solutions:
  • Full refund: Customer bears the return shipping fee and sends back the item
  • Partial refund (20%-50%): Customer keeps the product without returning it
All defective clearance products support full refund services.

Refund Method & Effective Time

All approved refunds will be returned via the original payment channel. The refund cycle is 7–10 business days, subject to the processing speed of your payment platform. If your payment account has changed, please contact customer service in advance to avoid refund failure.

4. Exchange Policy

We only provide free replacement service for defective and damaged products.
For personal exchange needs, please contact our support team within 60 minutes after ordering. For exchange requests within 7 days after receiving the goods, our team will provide the most appropriate solution according to the actual situation.

5. Return Process & Official Return Address

Return Operation Process

  1. Send an email to our official customer service mailbox: support@ausbs.com
  2. Subject and content need to include: order number, return/exchange reason and corresponding proof photos
  3. Wait for our team’s review, obtain the official return address and follow the instructions to send back the package

Official Return Address

Bohoclothing Inc
225 Bush St, San Francisco, CA 94104, United States

6. Shipping Fee Responsibility Rules

  • Initial order shipping fees are non-refundable in any case
  • Return shipping fees are borne entirely by the customer for personal reason returns
  • For orders with a unit price exceeding $10, we recommend using trackable official logistics to avoid package loss and disputes

7. Lost & Undelivered Package Solution

If the tracking information shows "Delivered" but you have not received the package, please contact us in time and provide your tracking number, non-delivery proof and relevant postal records. We will initiate an official investigation and assist you in solving the problem or applying for compensation.

8. Customer Support Information

For any questions about returns, exchanges and refunds, please contact our after-sales team:
Email: support@ausbs.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Official response within 1 business day