shipping-policy

Shipping Policy
Last Updated: August 18, 2026
This official shipping policy outlines the full logistics rules for all orders placed on Ausbs, covering order processing timelines, regional delivery lead times, shipping fees, tracking methods, customs liability, valid delivery regions and claim regulations for global customers.

1. Order Processing & Production Time

All products in our store are custom-made upon order confirmation. We require a production and preparation period of 3–4 business days before dispatching any packages. Orders will not be shipped on weekends or official public holidays.

2. Shipping Carriers & Logistics Tracking

We cooperate with global mainstream logistics carriers including China Post, YunExpress, DHL, FedEx, UPS and other international logistics providers to deliver orders worldwide, ensuring stable and cross-border transportation services.
Once your parcel is dispatched, a unique tracking number will be sent to your registered email address instantly. If you fail to locate the tracking notification, please check your spam or junk mailbox. You can query real-time logistics status globally through our official third-party tracking platform:
Official Tracking Link: https://www.17track.net/en

3. Shipping Fee Rules

We adopt a unified standard shipping rate for all global delivery regions. The fixed standard shipping fee is $6.99 per order with no regional surcharges.
If packages are returned due to incorrect recipient address, incomplete information or customer-caused delivery failure, the subsequent reshipping cost shall be fully borne by the customer, and we will not cover additional logistics expenses.

4. Regional Delivery Time & Service Coverage

We support global shipping services for most regions worldwide, with different delivery lead times based on destination countries:
  • United States: 5–15 business days
  • UK & European Countries: 7–15 business days
  • Other Global Regions: 10–20 business days
We also support delivery to APO / FPO / DPO military addresses. Please note that delivery to these special addresses may take up to 25 business days, and local postal office pickup may be required according to regional logistics rules.

5. Customs & Import Tax Liability

All product prices displayed on our website do not include customs duties, import taxes or any local administrative fees. Customs inspection policies and tax standards vary by country and region.
Customers are solely responsible for all incurred customs duties, import fees and related charges generated during cross-border transportation.
If customers refuse package delivery for personal reasons and cause the parcel to be returned to our warehouse, only the product amount will be refunded, and the original shipping fee will be deducted and will not be returned.

6. Non-Shippable Regions

Restricted by local logistics regulations, trade policies and regional service limitations, we currently do not support shipping to the following areas:
Bolivia, Cameroon, Caribbean regions, Curaçao, Baumholder, Guatemala, Guernsey, Guinea-Bissau, Isle of Man, Jersey, Montenegro, Niue, American Samoa, Sao Tome and Principe, Saint Martin, Solomon Islands, Somalia, South Sudan, Libya, Syria, Tokelau, Tristan da Cunha, Yemen, Saipan, Saint-Pierre and Miquelon.

7. Missing Package Claim Policy

If your package is not delivered within the estimated lead time, please submit a missing package inquiry or claim to our customer support team within 6 months from the order shipping date. Any overdue claims beyond the valid period will not be accepted or processed.